Thank you for shopping with Oxen Buy. We are committed to delivering your orders quickly, safely, and transparently worldwide.
1. Order Processing Time
All orders are processed and handed over to our shipping carriers within 1 to 3 business days (Monday – Friday, excluding holidays) after order confirmation and payment verification.
- Orders placed over the weekend or on public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your shipment in real time.
2. Shipping Methods, Estimated Delivery Times & Rates
We partner with major international carriers (including USPS, FedEx, DHL, Royal Mail, and local postal services) to ensure reliable delivery.
| Shipping Method | Estimated Transit Time | Cost |
|---|---|---|
| Standard Shipping | 7 – 15 Business Days | FREE |
| Express Shipping (Insured & Priority) | 4 – 8 Business Days | $4.99 |
*Note: Delivery times are estimates and may vary slightly depending on peak holiday seasons, customs clearance, or remote postal areas.
3. Supported Shipping Destinations
We proudly ship worldwide to over 100+ countries, including but not limited to:
- North America: United States, Canada, Mexico
- Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Sweden, etc.
- Oceania: Australia, New Zealand
- Asia & Worldwide: Singapore, Japan, South Korea, and more.
4. Order Tracking
As soon as your package is dispatched, we send a tracking number to your registered email address. You can track your shipment directly using the link in the email or visit our website anytime.
Please allow 24–48 hours for the carrier to update tracking scans after dispatch.
5. Customs, Duties & Taxes
For most destinations, standard import duties and taxes are included or exempt. However, any applicable customs fees or local import taxes imposed by your destination country are the responsibility of the recipient.
6. Damaged, Lost or Incorrect Shipments
If your package arrives damaged or you believe it has been lost in transit, please contact us immediately with your order number and photos of the package. Customers who select Express Shipping (Insured) will receive priority replacement or refund processing.
7. Contact Us
If you have any questions regarding your shipment, please feel free to reach out to our customer care team:
- Website: oxenbuy.com/contact-us/
- Email: support@oxenbuy.com
- Customer Support Hours: Monday – Saturday (9:00 AM – 6:00 PM EST)